Terms of service

1. Who can use TillPad

You must be at least 18 and able to enter into a contract. If you use TillPad for a business, you confirm that you may accept these terms for it. The person who creates the account is the account owner and is responsible for everything done with it.

2. Your account

• Give accurate details and keep them up to date. Your mobile number is how we identify your account.
• Keep your password and PIN secret. You are responsible for activity on your account and on phones you sign in. Tell us straight away if you think someone else has access.
• Each subscription covers one shop on up to 2 phones at the same time. You can sign phones out from your account on the website.

3. Free trial

Each shop can claim one free trial of 7 days from its account on the website. A trial is for one shop only; creating extra accounts to get more trials is not allowed. When the trial ends, the app locks until you activate a paid period.

4. Subscription and payment

• Prices: $2.00 for 1 month, $6.00 for 3 months and $20.00 for 12 months, in US dollars. Prices are shown on tillpad.co.zw before you pay.
• You pay in advance on the website. TillPad never takes money automatically: there is no auto-renewal and nothing to cancel. Paid time is added to the end of your current period.
• For manual EcoCash payments, your time is added once we confirm the money has arrived, usually the same working day. Automatic mobile money payments are activated as soon as the operator confirms them.
• Each payment gets an invoice, which you can view and print from your account.
• We may change prices. We will give at least 30 days' notice, and a change never affects time you have already paid for.

5. When your subscription ends

We remind you 7, 3 and 1 days before the end date. If you do not renew, the app locks selling and recording, and it locks even when the phone is offline. Your records are kept, and everything opens again when you activate a new period. You can still download your records from the website.

6. Refunds

See our refund policy at tillpad.co.zw/refunds. It forms part of these terms.

7. Your records

• Your business records belong to you. You give us permission to store, back up, sync and display them only to provide the service to you.
• You are responsible for what you record being accurate and lawful, and for keeping your own copies of records you are legally required to keep. Use "Download my data" regularly.
• TillPad receipts and invoices are business records, not fiscal tax invoices. If you are registered for VAT or required to fiscalise, you must also comply with ZIMRA fiscalisation rules.

8. Acceptable use

You agree not to:

• use TillPad for illegal trade, fraud, money laundering or to deceive customers;
• record people's personal information without a lawful reason;
• try to get around the licence, the phone limit or the trial, or to access other shops' data;
• copy, resell, reverse engineer or interfere with the app, website or servers, except where the law allows;
• overload the service, or use bots or scripts against it without our written permission.

9. Suspension and closing accounts

We may suspend or close an account that breaks these terms, puts other users or the service at risk, or where the law requires it. Where reasonable we will tell you first and give you a chance to fix the problem and to download your records.

You can stop using TillPad at any time and delete your account from the app or the website. Deleting is permanent.

10. The service

TillPad works offline. Syncing, backups, sign-in and account checks need an internet connection. We work to keep the service available and to improve it, and may add, change or remove features. We may need to pause the service for maintenance; we try to do this outside trading hours.

If the service is unavailable because of us for more than 3 days in a row, contact us and we will add the lost days to your subscription.

11. Ownership

The TillPad app, website, software, name and logo are © Nexally Technologies. All rights reserved. We give you a personal, non-transferable right to use them while your account is in good standing. Nothing in these terms transfers ownership to you. Your records remain yours.

12. Disclaimers

We provide TillPad with reasonable care and skill. Apart from that, and the rights you have under the Consumer Protection Act [Chapter 14:44] that cannot be excluded, the service is provided "as is". We do not promise that it will be error-free or uninterrupted, or that reports will suit every tax or accounting purpose. Check important figures before you rely on them.

13. Limits on our liability

To the extent the law allows, Nexally Technologies is not liable for indirect or consequential loss, such as lost profit, lost stock or lost business, or for loss caused by things outside our reasonable control, such as network or power outages, a lost or damaged phone, or someone using your password. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

14. Changes to these terms

We may update these terms. The date at the top shows the latest version. We will tell you about important changes at least 14 days before they take effect. If you keep using TillPad after that, you accept the new terms. If you do not agree, you can delete your account.

15. Law and disputes

These terms are governed by the law of Zimbabwe. If you have a complaint, contact us first and we will try to resolve it within 14 days. If we cannot, either of us may take the dispute to the courts of Zimbabwe.

16. Contact

Nexally Technologies, by email at support@nexallytechnologies.co.zw or on WhatsApp at +263 716 697 712.