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Legal

Delete your TillPad account

TillPad by Nexally Technologies

You can delete your TillPad account and all of your shop's records at any time. Deleting is permanent and cannot be undone. Download your data first if you might need it.

In the app

  1. Open TillPad and sign in as the shop owner.
  2. Open the menu and tap Settings.
  3. Tap Delete account.
  4. Enter your password and confirm.

On the website

  1. Sign in at tillpad.co.zw.
  2. Go to Settings.
  3. Under Delete account, enter your password and confirm.

What is deleted

  • Straight away: your sign-in details, shop details, phones and every business record: products, stock, sales, customers, suppliers, debts, expenses, quotes and invoices, and your uploaded proofs of payment. All phones are signed out.
  • Within 30 days: the backup copies of your shop.
  • Kept: the invoice numbers, amounts and dates of payments you made to us, for 6 years, because tax law requires us to keep our own accounting records. Your name and phone number are removed from them.
  • Deleting from the app also clears that phone. Records on your other phones stay there until you log out or uninstall the app.

Can't sign in?

Send a request. To protect your shop, we confirm it with you on WhatsApp or by a call to the account's number before deleting, and complete it within 7 days. You can also message us on WhatsApp +263 716 697 712 or email support@nexallytechnologies.co.zw.