Legal
Refund policy
Last updated 10 November 2026 · Nexally Technologies
TillPad is paid in advance for the period you choose. Payments are not refundable, except when money was paid twice, paid in excess or taken by our mistake. This policy is part of our terms of service.
Contents
Free trial first
Every shop can try TillPad free for 7 days before paying anything, so you can check that it suits your shop.
Double or extra payments
If you paid the same invoice twice, or paid more than the invoice amount, contact us within 7 days of paying and we will return the extra money.
Our mistakes
If we took a payment in error, or you paid but we could not activate your account within 3 working days, we refund that payment in full. Contact us within 7 days of paying.
No other refunds
- Payments for a subscription period are not refundable, including time you did not use.
- Accounts closed for breaking our terms are not refunded.
- Money sent to anyone other than the official payment details shown on your invoice at tillpad.co.zw cannot be refunded by us. We will never ask you to pay a different number by phone or message.
If the service lets you down
If TillPad is unavailable because of us for more than 3 days in a row, we add the lost days to your subscription. Just ask.
How to ask
Contact Nexally Technologies, by email at support@nexallytechnologies.co.zw or on WhatsApp at +263 716 697 712 within 7 days of paying. Send your invoice number (it looks like TP-2026-000123), the number you paid from and the transaction ID.
We reply within 2 working days. Approved refunds are sent to the mobile money number or account you paid from within 7 working days. We do not charge a fee, but the operator's charges for sending the money may be deducted.
Your legal rights
This policy does not take away any rights you have under the Consumer Protection Act [Chapter 14:44].